Shipping information
How orders leave our store
Every order is packed securely in plain, unmarked packaging and sent with tracking provided upon dispatch. Processing takes one business day before an order is handed to the carrier.
Standard fulfillment follows the delivery territories listed at checkout, and transit times depend on the destination. Your tracking notification arrives by email as soon as the parcel is in transit.
Returns policy
Eligibility and return steps
Returns are accepted for undamaged items with the seal still unopened and the original packaging intact. Contact us within the window shown on your order confirmation to start a request.
Return window
Requests are reviewed within the eligibility window printed on your order confirmation. Later requests cannot be approved.
Unopened seal
Items must arrive with the manufacturer seal intact and the original packaging unmarked. Opened or altered products are not eligible.
Resolution steps
Send your order number and a short description to our team. We confirm eligibility, then share the return instructions.
Damaged or delayed order?
Contact support with your order number and a photo of the packaging for a fast review.